1. Help Center
  2. Getting Started

How Route Shipping Insurance Works

How Route Shipping Insurance Works Art For Your Cause Offers Route Shipping Insurance Art For Your Cause

It is a common misconception that transportation carriers automatically cover lost and stolen items. This is not the case. Transportation carrier liability is generally limited to $100 and does not extend to all types of goods. Furthermore, a transportation carrier’s liability ends once the package is delivered on your doorstep. Even filing a claim that may fit within a transportation carrier’s limited liability is incredibly difficult frustrating. Because of these reasons and to give you peace of mind, Art For Your Cause has partnered with Route shipping insurance, which can be added to any order at checkout for a

minimal fee.

When orders are insured with Route, any items stolen off of your porch are covered by Route, even after the item is marked as delivered. 11 million Americans had packages stolen last year alone and with the increase in online shopping this number just keeps growing.

You always have a choice whether to select Route or not as an optional item at checkout. Over the past 4 years, Route has become the Internet’s premier shipping insurance app with over 350,000 customers.

This all sounds great, right? But how much does it cost? Route shipping insurance only costs around 1.5% of the cart value to fully protect you from lost, damaged, and stolen items.

You might be wondering, "How do I file a claim?" It's extremely easy. When you purchase a product with Route+ package protection, you will get an email with your Route Order ID and a link to file a claim. To go straight to the claim form, click here. Have questions about Route's claim policies? Read more here.

When you purchase Route+ package protection, you can file a claim for packages that may be lost, stolen, or damaged. Read Route's claim policies. All claims must be filed within 60 days of the order date.

Ensure you file a claim within the respective deadlines:

  • Damaged: Within 15 days of when the package was marked delivered

  • Lost: Within 30 days from the last tracking update

  • Stolen: Within 15 days of when the package was marked delivered

Did this answer your question?